Last Updated: August 23, 2026
Thank you for choosing JashnCraft – Events & Personalized Gifts. We take care in preparing personalized gifts, hampers, decorations, and other products and services. Please read this policy carefully before placing an order.
1. Personalized & Customized Products
Most JashnCraft products are personalized, customized, printed, or specially prepared according to customer requirements.
Therefore, returns, exchanges, refunds, or cancellations may not be available once customization, production, printing, or preparation has started, except in cases where:
- The product received is damaged during delivery.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The personalization differs significantly from the details approved or provided by the customer due to an error on our part.
Minor variations in color, placement, design, printing, or appearance may occur due to screen settings, printing processes, materials, lighting, or the handmade nature of certain products. Such reasonable variations will not normally be considered defects.
2. Non-Personalized Products
For eligible non-personalized products, a return or replacement request may be considered if the item is received damaged, defective, or incorrect.
To be eligible for review, the product should generally:
- Be unused and in its original condition.
- Include original packaging, where applicable.
- Not be damaged due to misuse, improper handling, or customer negligence.
Return eligibility will be determined after reviewing the request and available evidence.
3. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact JashnCraft as soon as possible after delivery.
To help us investigate the issue, we may request:
- Clear photographs or an unboxing video.
- Images of the outer packaging.
- Images or videos showing the damage or issue.
- Your order number and registered contact details.
Please do not discard the product or packaging until the issue has been reviewed.
After verification, JashnCraft may offer an appropriate resolution, which may include a replacement, repair, store credit, or refund, depending on the circumstances and product availability.
4. Cancellation Policy
Cancellation requests must be made as soon as possible after placing an order.
An order may be cancelled only if processing, customization, production, printing, procurement, or dispatch has not started.
Once a personalized or customized product has entered production or preparation, cancellation may not be possible.
If a cancellation is approved, any eligible refund will be processed according to the payment method and circumstances of the order.
5. Refund Policy
Refunds, where approved, may be issued in cases such as:
- Approved order cancellation before production or dispatch.
- Verified non-availability of a product after payment.
- A verified issue where replacement or another suitable resolution is not possible.
- Other circumstances where JashnCraft determines that a refund is appropriate.
Refund eligibility and the refund amount may depend on the stage of order processing and any costs already incurred for customization, production, materials, or services.
Approved refunds will be processed through the original payment method or another appropriate method communicated to the customer.
6. Incorrect Customer Information
Customers are responsible for providing correct information, including:
- Recipient name
- Personalization text
- Spelling
- Photographs
- Contact details
- Delivery address
- Event or service details
JashnCraft will generally not be responsible for errors caused by incorrect or incomplete information provided by the customer.
Changes requested after production or customization has started may not be possible and may involve additional charges.
7. Event Decoration & Service Bookings
For event decoration, live printing, surprise planning, or other event-related services, cancellation and refund eligibility may depend on:
- The date and time of cancellation.
- Whether materials have already been purchased or prepared.
- Whether staff, vendors, transportation, or other resources have been booked.
- The nature and scale of the event.
Any advance payment, booking amount, or cancellation terms communicated specifically for an event or service booking will apply to that booking.
8. Return Shipping
If a return is approved, JashnCraft will provide instructions regarding the return process.
Customers should not send products back without prior approval.
Depending on the reason for the return and the circumstances of the order, return shipping costs may be borne by the customer or JashnCraft.
9. Refused or Undelivered Orders
Customers are requested to provide accurate delivery information and remain available to receive their orders.
If an order is returned because the customer is unreachable, refuses delivery, provides an incorrect address, or does not collect the order, re-delivery or additional shipping charges may apply.
For personalized or made-to-order products, payments already made may not be refundable if the order has already been customized, produced, or dispatched.
10. Contact Us
For cancellation, return, replacement, or refund-related questions, please contact JashnCraft through our official website or customer support channels and provide your order details.
We will review eligible requests and work toward a fair and appropriate resolution.
JashnCraft – Events & Personalized Gifts
Crafting Memories. Celebrating Moments.