FAQ

Frequently Asked Questions (FAQ)

Welcome to the JashnCraft FAQ page. Here are answers to some common questions about our personalized gifts, gift hampers, event decoration, live printing, delivery, payments, and orders.

General Questions

1. What is JashnCraft?

JashnCraft is a brand offering Personalized Gifts, Gift Hampers, Event Decoration, Live Printing, Corporate Gifting, and Bulk Order Solutions for special occasions, celebrations, events, and businesses.

2. What products and services do you offer?

Our offerings may include:

  • Personalized gifts
  • Photo gifts
  • Customized gift hampers
  • Birthday and anniversary gifts
  • Event decoration
  • Birthday and celebration decoration
  • Live printing services
  • Corporate gifting
  • Bulk and customized orders

Product and service availability may vary.

3. How can I place an order?

You can place an order through the JashnCraft website for available products. For customized orders, bulk orders, event decoration, live printing, or special requirements, you can contact us through our official support channels.

Personalized Products

4. Can I personalize my product?

Yes. Many JashnCraft products can be personalized with details such as:

  • Name
  • Photo
  • Message
  • Date
  • Custom text
  • Design preferences

Available personalization options may vary depending on the product.

5. How do I provide my name, photo, or customization details?

You can provide personalization details through the options available on the product page, during checkout, or through the communication method specified by JashnCraft for your order.

Please ensure that all submitted details are correct.

6. Can I see a design preview before production?

For selected products, a design preview may be provided before production. Preview availability depends on the product and customization requirements.

If a design is shared for approval, please carefully check names, spelling, dates, photographs, and other details before confirming.

7. Can I change my personalization details after placing an order?

Please contact us as soon as possible if you need to make changes.

Changes may only be possible before customization, printing, or production has started. Once production begins, changes may not be possible.

8. Why does the final product look slightly different from the website image?

Minor variations may occur because of:

  • Screen and display settings
  • Lighting
  • Printing processes
  • Material differences
  • Product size or shape
  • Handmade or customized production

Reasonable variations in color or appearance are normal and may not be considered defects.

9. What photo quality should I provide?

For the best results, please provide a clear and high-quality photograph.

Low-resolution, blurry, dark, damaged, or heavily compressed images may affect the quality of the final printed product.

Orders and Payments

10. Which payment methods do you accept?

Available payment methods may include:

  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Supported digital wallets
  • Other payment methods available at checkout

Available payment options may vary depending on the order.

11. Is Cash on Delivery (COD) available?

COD availability depends on the product, order value, delivery location, and other operational factors.

COD may not be available for all products.

12. Is COD available for personalized products?

Personalized or customized products may require full or partial advance payment before customization or production begins.

COD availability, if applicable, will be shown during checkout or communicated before order confirmation.

13. Why was my COD order cancelled?

A COD order may be cancelled if:

  • Order confirmation is not received.
  • The customer is unreachable.
  • The contact number is incorrect.
  • The delivery address is incomplete or incorrect.
  • The order cannot be serviced through available delivery options.

Shipping and Delivery

14. How long will my order take to arrive?

Delivery time depends on:

  • Product type
  • Customization requirements
  • Production time
  • Delivery location
  • Courier availability

Personalized products may require additional processing time before dispatch.

15. How can I track my order?

Where tracking is available, tracking details may be shared after your order has been dispatched.

16. Do you deliver everywhere in India?

Delivery availability depends on the serviceability of your location and the availability of our delivery partners.

Some products or services may only be available in selected locations.

17. Can I change my delivery address after placing an order?

Please contact us immediately if you need to change your address.

Address changes may only be possible before the order has been processed or dispatched.

18. What happens if I am unavailable during delivery?

Please ensure that you or an authorized person is available to receive the order.

If delivery is unsuccessful because the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, additional delivery or re-delivery charges may apply.

Returns, Refunds and Cancellations

19. Can I return a personalized product?

Personalized products are generally created specifically for the customer and may not be eligible for return or exchange simply because of a change of mind.

However, you may contact us if the product is:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the approved personalization due to an error on our part

Eligible cases will be reviewed according to our applicable policies.

20. Can I cancel my order?

Cancellation may be possible if customization, production, printing, preparation, or dispatch has not started.

Once a personalized product enters production, cancellation may not be possible.

21. What should I do if I receive a damaged or incorrect product?

Please contact JashnCraft as soon as possible after delivery.

We may request:

  • Order details
  • Clear photographs
  • An unboxing video, where available
  • Images of the product and packaging

Please do not discard the product or packaging until the issue has been reviewed.

22. How will I receive my refund?

If a refund is approved, it will be processed according to the applicable refund policy and payment circumstances.

Refund eligibility depends on factors such as the product type, order status, customization stage, and reason for the request.

Event Decoration & Services

23. Do you provide event decoration services?

Yes. JashnCraft may provide decoration services for birthdays, anniversaries, surprises, celebrations, corporate events, and other occasions.

Service availability depends on the location, date, requirements, and operational capacity.

24. How can I book event decoration?

You can contact JashnCraft with your:

  • Event date
  • Location or venue
  • Occasion
  • Decoration requirements
  • Budget, if available

Our team can review your requirements and provide the available options.

25. How far in advance should I book an event?

We recommend contacting us as early as possible, especially for special dates, weekends, large events, or customized requirements.

Availability cannot be guaranteed until the booking is confirmed.

26. Can I make changes to my event booking?

Changes may be possible depending on the event date, preparation stage, material availability, and other operational requirements.

Changes requested after confirmation may affect pricing and availability.

Live Printing & Corporate Orders

27. Do you provide live printing services?

Yes, JashnCraft may provide live and on-the-spot printing experiences for eligible events and occasions, subject to location and service availability.

28. Do you accept bulk or corporate orders?

Yes. We may provide customized solutions for:

  • Corporate gifts
  • Employee gifts
  • Client gifts
  • Event giveaways
  • Promotional products
  • Bulk personalized orders

29. How can I request a quote for a bulk order?

Please contact us with your product requirements, quantity, customization details, delivery location, and required date.

We will review your requirements and provide available options.

Need More Help?

If your question is not answered here, please contact JashnCraft through our official website or customer support channels.

We will be happy to assist you.

JashnCraft – Events & Personalized Gifts
Crafting Memories. Celebrating Moments.