Last Updated: August 23, 2026
At JashnCraft – Events & Personalized Gifts, many of our products are specially created according to the details, photographs, names, messages, designs, or preferences provided by our customers.
Because personalized products are made specifically for you, please read this policy carefully before placing your order.
1. Customer-Provided Personalization Details
Customers are responsible for providing accurate and complete personalization details, including, where applicable:
- Names and spellings
- Dates
- Messages or quotes
- Photographs
- Design preferences
- Product customization details
- Recipient information
Please carefully check all spelling, dates, names, and other details before submitting your order.
JashnCraft will generally create the product based on the information provided or approved by the customer.
2. Photo Quality and Uploaded Images
For photo-based personalized products, the final print quality depends significantly on the quality of the image provided by the customer.
Customers should provide clear and suitable photographs whenever possible.
JashnCraft may crop, resize, adjust, or position the image as required to fit the selected product or design format. However, we cannot guarantee that a low-resolution, blurry, dark, damaged, or poor-quality image will produce the same quality in the final printed product.
3. Design, Layout and Product Variations
The final personalized product may have reasonable variations from images displayed on the website or shared during communication.
Variations may occur due to:
- Screen and display settings
- Printing processes
- Product materials and surfaces
- Handmade or customized production processes
- Image quality
- Product size or shape
- Color differences between digital previews and physical products
Minor variations in color, placement, alignment, size, or appearance will not normally be considered a defect.
4. Design Preview and Customer Approval
For selected products, JashnCraft may provide a design preview or sample for customer approval before production.
Where a preview is provided, customers are responsible for carefully reviewing all personalization details before approving the design.
Once the customer approves the design and production has started, further changes may not be possible.
JashnCraft will not normally be responsible for errors that were visible in an approved design preview.
5. Changes After Placing an Order
If you need to change personalization details, please contact us as soon as possible.
Changes can only be considered before customization, printing, production, or preparation has started.
Once production has started, changes may not be possible. Any approved changes after this stage may involve additional charges and may affect delivery timelines.
6. Cancellation of Personalized Orders
Personalized and customized products are prepared specifically for individual customers.
Therefore, cancellation may only be possible before customization, production, printing, or preparation has started.
Once the personalization process has begun, cancellation, return, exchange, or refund may not be available, except where required due to an error or issue covered under our Return, Refund & Cancellation Policy.
7. Returns and Replacements
Personalized products generally cannot be returned or exchanged simply because:
- The customer changed their mind.
- The customer provided incorrect spelling, names, dates, or details.
- The customer no longer requires the product.
- There are minor differences in color or appearance.
- The product matches the approved design or submitted customization details.
However, if you receive a product that is damaged, defective, incorrect, or significantly different from the personalization details approved by you due to an error on our part, please contact us as soon as possible.
Eligible cases will be reviewed according to our Return, Refund & Cancellation Policy.
8. Personalized Product Accuracy
We make reasonable efforts to produce personalized products accurately. However, the final product will generally be created based on the information submitted or approved by the customer.
Customers are encouraged to review all details carefully before placing the order or approving a design.
9. Refused or Undelivered Personalized Orders
Personalized products are created specifically for the customer and may not be suitable for resale.
If a personalized order is refused, not collected, or returned because the customer is unavailable, unreachable, or has provided an incorrect address, any applicable re-delivery charges may need to be paid by the customer.
Payments already made for customized, printed, or produced products may not be refundable.
10. Right to Refuse Certain Personalization Requests
JashnCraft reserves the right to refuse, cancel, or decline a personalization request that is inappropriate, unlawful, offensive, infringes the intellectual property or other rights of a third party, or cannot reasonably be reproduced on the selected product.
Where payment has been received for an order that we are unable to process for such reasons, the matter will be reviewed and an appropriate resolution will be communicated to the customer.
11. Contact Us
If you have questions about personalization, design approval, photo quality, product customization, or changes to your order, please contact JashnCraft through our official customer support channels before placing or confirming your order.
By placing an order for a personalized or customized product, you acknowledge that you have reviewed and accepted this Personalized Product Policy.
JashnCraft – Events & Personalized Gifts
Crafting Memories. Celebrating Moments.